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Customer Service
 Customer service is anything that enhances customer satisfaction and delight. Interactions with customers can have consequences that ripple beyond your business. The mastery of customer service can have a great impact on the success or failure of your business. Customers want to be treated with courtesy and respect. They are more willing to forgive a product failure than a service failure by a ratio of 5-to-1. When people are not treated according to their expectations, they may not say anything about it, but they will certainly do something about it. They may take their business elsewhere and tell their story to other customers, relaying the bad experience to 10 or more people.
 By thoroughly understanding the value of excellent service, participants will properly identify how their individual interaction with every customer contributes to customer loyalty and retention and the overall success of the organization.
 Key Concepts
  • You represent the company
  • Effective communication
  • Listening to and understanding the needs and wants of the customer
  • Handling complaints
  • Positive attitude
  • Understanding human behavior
  • Mastering difficult situations
  • Excellence in service
 Measurable Results
  • Improved customer loyalty and retention
  • Satisfied customers
  • Decreased customer complaints
  • Increased sales
  • Satisfied employees
  • Improved profitability
  • Increased market share
Our Results
  • Increased revenue
  • Increased profit
  • Improved individual and organizational productivity
  • Increased setting and achieving of personal and organizational goals
  • Improved utilization of time
  • Improved attitudes and motivation of employees
  • Higher levels of customer satisfaction
  • Increased satisfaction with personal lives