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D.I.A.L.O.G

 a Baldrige-Based Organizational Assessment Tool

 

D.I.AL.O.G (Data Indicating ALignment of Organizational Goals) is a Baldrige Criteria (the Criteria for Performance Excellence) based assessment tool that provides information analyzing how effectively critical elements of the organization are working together to achieve business and strategic goals. It also identifies which of these critical elements are working against you. Through a unique, outcome-focused approach, we can measure the interrelationships of key elements, establishing predictors of future strength. 

 

We gather organizational data through questionnaire surveys and personal interviews. We interview a specifically identified subset of employees in order to better understand the intensity of feelings within your organization. Our survey measures the views of the employees on business and strategic goals, their depth of understanding and areas of strong performance and potential improvement.

In keeping with the Criteria for Performance Excellence, our tool measures the seven Baldrige categories that are used to indicate alignment of organizational goals and effectiveness:

  • Leadership
  • Strategic Planning
  • Customer and Market Focus
  • Measurement, Analysis, and Knowledge Management
  • Human Resource Focus
  • Process Management
  • Results
 

Key activities for this assessment program include:

 
  • Administration of the assessment to key personnel
  • Personal interviews
  • Anonymous scoring of responses
  • Customized report detailing responses
  • Discussion of positive and negative results and possible influences
  • "Gap" analysis and directional recommendations
 

Our Results
  • Increased revenue
  • Increased profit
  • Improved individual and organizational productivity
  • Increased setting and achieving of personal and organizational goals
  • Improved utilization of time
  • Improved attitudes and motivation of employees
  • Higher levels of customer satisfaction
  • Increased satisfaction with personal lives